• At ASHOK OILS we will not charge any shipping charge if your order more than 20/- US$
  • We used to ship most of orders via FedEx Ground or USPS Priority Mail Service and UPS.
  • Delivery expected to reach you within 1 -5 working days.
  • You can track your package online.
  • If your order less than 20/-US$ we will charge 2.99 for shipping.
  • Free shipping promotion may not applicable for PO Box, APO and FPO addresses.
  • We reserve the right to limit quantities of items based on weight and shipping location.
  • Please note that FedEx will charge a penalty for incorrect shipping addresses.
  • Please verify that you have entered the correct shipping information, including suite and apartment numbers, or you may be charged a $12.50 penalty imposed by shipping company.
  • Please note that if your package is returned by the shipper as “undeliverable,” you are responsible for both the outgoing and incoming shipping charges, unless the mistake was our oversight.
  • Order Fulfillment

Please note from time to time product packaging is modified with the resulting changes not immediately updated in the online product photo. The product attributes such as size, quantity, form and/or origin will always be consistent with the online photo and description. 

We process, pack and ship all orders within 48 hours of receipt. If there is a problem with your order, someone from our customer service team will contact you immediately.

Out of stock or back ordered items

It is possible that your order may have items that are currently back ordered or out of stock, in such cases it is our policy to ship out comparable alternatives. We may notify you regarding such changes via e-mail or call you in reference to them.

If you do not want any substitutes, kindly leave a note to that effect in your order instructions or once you receive our message you have 24 hours to let us know that the changes are not to your liking. If alternatives are not suitable, we can refund the missing items instead.

Ashok Oils Return Policy

  • ASHOK OILS  will refund the item value if no substitution is found.
  • ASHOK OILS will substitute at no additional cost to customer with higher value or larger quantity item if the exact item was not found.
  • ASHOK OILS will substitute with another brand of higher value or larger quantity when the ordered brand is not available
  • Note: We have no affiliation with any brand and we don’t swap items to promote one brand over another.
  • We love our customers and would be happy to refund for any inconvenience caused due to this substitution policy.
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